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Social Science · Textbook solutions

Consumer Rights

Every solved example, exercise, and miscellaneous question, in the order the textbook teaches them. · 42 questions

The Consumer in the Marketplace

2 q

Let's Work These Out

Practice · 2
  1. LW 5.1 Q1
    What are the various ways by which people may be exploited in the market?
  2. LW 5.1 Q3
    What do you think should be the role of government to protect consumers?

Consumer Movement

2 q

Let's Work These Out

Practice · 2
  1. LW 5.2 Q1
    What could have been the steps taken by consumer groups?
  2. LW 5.2 Q2
    There may be rules and regulations but they are often not followed. Why? Discuss.

Consumer Rights

13 q

Let's Work These Out

Practice · 13
  1. LW 5.3 Q1
    For the following (you can add to the list) products/services discuss what safety rules should be observed by the producer? (a) LPG cylinder (b) cinema theatre (c) circus (d) medicines (e) edible oil (f) marriage pandal (g) a high-rise building.
  2. LW 5.4 Q1
    When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?
  3. LW 5.4 Q3
    People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.
  4. LW 5.5 Q1
    The following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss. - 15 gm more in every 500 gm pack. - Subscribe for a newspaper with a gift at the end of a year. - Scratch and win gifts worth Rs 10 lakhs. - A milk chocolate inside a 500 gram glucose box. - Win a gold coin inside a pack. - Buy shoes worth Rs 2000 and get one pair of shoes worth Rs 500 free.
  5. LW 5.6 Q1
    Arrange the following in the correct order. (a) Arita files a case in the District Consumer Disputes Redressal Commission. (b) She engages a professional person. (c) She realises that the dealer has given her defective material. (d) She starts attending the commission proceedings. (e) She goes and complains to the dealer and the Branch office, to no effect. (f) She is asked to produce the bill and warranty before the commission. (g) She purchases a wall clock from a retail outlet. (h) Within a few months, the dealer was ordered by the commission to replace her old wall clock with a brand new one at no extra cost.
  6. LW 5.7 Q3
    What is the difference between consumer protection council and Consumer Disputes Redressal Commission?
  7. The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess: (i) Right to choice; (ii) Right to information; (iii) Right to redressal; (iv) Right to representation; (v) Right to safety; (vi) Right to consumer education. Categorise the following cases under different heads.
    LW 5.7 Q4 (a)
    Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately.
  8. The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess: (i) Right to choice; (ii) Right to information; (iii) Right to redressal; (iv) Right to representation; (v) Right to safety; (vi) Right to consumer education. Categorise the following cases under different heads.
    LW 5.7 Q4 (b)
    John is dissatisfied with the services provided by MTNL/BSNL/TATA INDICOM for the past few months. He files a case in the District Level Consumer Commission.
  9. The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess: (i) Right to choice; (ii) Right to information; (iii) Right to redressal; (iv) Right to representation; (v) Right to safety; (vi) Right to consumer education. Categorise the following cases under different heads.
    LW 5.7 Q4 (c)
    Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint.
  10. The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess: (i) Right to choice; (ii) Right to information; (iii) Right to redressal; (iv) Right to representation; (v) Right to safety; (vi) Right to consumer education. Categorise the following cases under different heads.
    LW 5.7 Q4 (d)
    Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys.
  11. The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess: (i) Right to choice; (ii) Right to information; (iii) Right to redressal; (iv) Right to representation; (v) Right to safety; (vi) Right to consumer education. Categorise the following cases under different heads.
    LW 5.7 Q4 (e)
    You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else.
  12. The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess: (i) Right to choice; (ii) Right to information; (iii) Right to redressal; (iv) Right to representation; (v) Right to safety; (vi) Right to consumer education. Categorise the following cases under different heads.
    LW 5.7 Q4 (f)
    You realise that you have received a defective camera from a dealer. You are complaining to the head office persistently.
  13. LW 5.7 Q5
    If the standardisation ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?

Exercises

25 q
  1. Ex 5 Q1
    Why are rules and regulations required in the marketplace? Illustrate with a few examples.
  2. Ex 5 Q2
    What factors gave birth to the consumer movement in India? Trace its evolution.
  3. Ex 5 Q3
    Explain the need for consumer consciousness by giving two examples.
  4. Ex 5 Q4
    Mention a few factors which cause exploitation of consumers.
  5. Ex 5 Q5
    What is the rationale behind the enactment of Consumer Protection Act 1986?
  6. Ex 5 Q6
    Describe some of your duties as consumers if you visit a shopping complex in your locality.
  7. Ex 5 Q7
    Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
  8. Ex 5 Q8
    What legal measures were taken by the government to empower the consumers in India?
  9. Ex 5 Q9
    Mention some of the rights of consumers and write a few sentences on each.
  10. Ex 5 Q10
    By what means can the consumers express their solidarity?
  11. Ex 5 Q11
    Critically examine the progress of consumer movement in India.
  12. Match the following. Column B: (a) Right to safety; (b) Dealing with consumer cases; (c) Certification of edible oil and cereals; (d) Agency that develop standards for goods and services; (e) Right to information; (f) Global level institution of consumer welfare organisations; (g) Addition of key nutrients to staple foods.
    Ex 5 Q12 (i)
    Match with the correct item of Column B: (i) Availing details of ingredients of a product.
  13. Match the following. Column B: (a) Right to safety; (b) Dealing with consumer cases; (c) Certification of edible oil and cereals; (d) Agency that develop standards for goods and services; (e) Right to information; (f) Global level institution of consumer welfare organisations; (g) Addition of key nutrients to staple foods.
    Ex 5 Q12 (ii)
    Match with the correct item of Column B: (ii) Agmark.
  14. Match the following. Column B: (a) Right to safety; (b) Dealing with consumer cases; (c) Certification of edible oil and cereals; (d) Agency that develop standards for goods and services; (e) Right to information; (f) Global level institution of consumer welfare organisations; (g) Addition of key nutrients to staple foods.
    Ex 5 Q12 (iii)
    Match with the correct item of Column B: (iii) Accident due to faulty engine in a scooter.
  15. Match the following. Column B: (a) Right to safety; (b) Dealing with consumer cases; (c) Certification of edible oil and cereals; (d) Agency that develop standards for goods and services; (e) Right to information; (f) Global level institution of consumer welfare organisations; (g) Addition of key nutrients to staple foods.
    Ex 5 Q12 (iv)
    Match with the correct item of Column B: (iv) District Consumer Commission.
  16. Match the following. Column B: (a) Right to safety; (b) Dealing with consumer cases; (c) Certification of edible oil and cereals; (d) Agency that develop standards for goods and services; (e) Right to information; (f) Global level institution of consumer welfare organisations; (g) Addition of key nutrients to staple foods.
    Ex 5 Q12 (v)
    Match with the correct item of Column B: (v) Food fortification.
  17. Match the following. Column B: (a) Right to safety; (b) Dealing with consumer cases; (c) Certification of edible oil and cereals; (d) Agency that develop standards for goods and services; (e) Right to information; (f) Global level institution of consumer welfare organisations; (g) Addition of key nutrients to staple foods.
    Ex 5 Q12 (vi)
    Match with the correct item of Column B: (vi) Consumers International.
  18. Match the following. Column B: (a) Right to safety; (b) Dealing with consumer cases; (c) Certification of edible oil and cereals; (d) Agency that develop standards for goods and services; (e) Right to information; (f) Global level institution of consumer welfare organisations; (g) Addition of key nutrients to staple foods.
    Ex 5 Q12 (vii)
    Match with the correct item of Column B: (vii) Bureau of Indian Standards.
  19. Say True or False.
    Ex 5 Q13 (i)
    COPRA applies only to goods.
  20. Say True or False.
    Ex 5 Q13 (ii)
    India is one of the many countries in the world which has exclusive authorities established for consumer disputes redressal.
  21. Say True or False.
    Ex 5 Q13 (iii)
    When a consumer feels that he has been exploited, he must file a case in the District Consumer Commission.
  22. Say True or False.
    Ex 5 Q13 (iv)
    It is worthwhile to move to consumer commissions only if the damages incurred are of high value.
  23. Say True or False.
    Ex 5 Q13 (v)
    Hallmark is the certification maintained for standardisation of jewellry.
  24. Say True or False.
    Ex 5 Q13 (vi)
    The consumer redressal process is very simple and quick.
  25. Say True or False.
    Ex 5 Q13 (vii)
    A consumer has the right to get compensation depending on the degree of the damage.