Refund & Cancellation Policy

7-day refund

Ask within 7 days of your payment and we refund the full amount. You do not need to give a reason. The pass ends when the refund is made.

Always refunded

Whenever you ask, even after 7 days, we refund:

• a duplicate payment for the same purchase;
• a payment that succeeded but did not unlock your pass, if we cannot fix it.

After 7 days

After 7 days, a payment is not refundable, except in the cases above. Access continues until your pass ends.

How to ask

Email hello@pyqvault.com from the email on your account, or use the contact page. Add the payment date, and the Razorpay payment ID if you have it.

When the money arrives

We process an approved refund within 2 working days. It goes back to the same card, UPI or bank account you paid from, usually within 5–7 working days. Your bank may take longer.

Cancellation

There is nothing to cancel. A pass does not renew automatically, so you are never charged again unless you buy again.

Delivery

A pass is a digital service. Nothing is shipped. Access is added to your PYQ Vault account as soon as the payment succeeds, usually within a minute. If it has not appeared after 30 minutes, email us and we will fix it.